Customer Support Representative

BiDx is a new web services company which operate the world's largest online community for entrepreneurs in developing countries www.bidnetwork.org. It is now re-developing its web-platform to facilitate the start, growth and finance of small businesses in developing countries. BiDx is a limited company owned by the BiD Network Foundation and Mekar Sampoerna PTE Ltd of Indonesia. BiDx plans to replace its current website www.bidnetwork.org by the end of 2011 and to launch its full webplatform before mid 2012. To do this successfully BiDx seeks a Customer Support Representative. The Customer Support Representative will provide support to users of the current website until the launch of the new website. During the testing phase of the new platform you will train our partners in the use of the new system. After the launch of the new platform you will support the users of the new website, train our local partners and update the help pages.

Functie-eisen

Provide "it was so good they couldn't stop talking about it" customer service Job description Responsibilities include but are not limited to: Provide "it was so good they couldn't stop talking about it" customer service Answer about 50 emails per day once you're fully up to speed Updating and improving the articles in our help section Phone support and in-person training Required Skills: Be an excellent writer (English & Spanish) Have a friendly voice on the phone Experience using Content Management System(s) You should enjoy the process of making an anxious customer a happy customer How to apply Please submit a cover letter explaining: Why you want to work in customer support. Why you want to work at BiDx. A description of a great customer service/support experience you had recently, and what made it great. Also, attach the following writing samples: Reply to a customer who sends an email that he is unable to log in and doesn't know who to change his password. An entrepreneur reports that he failed to find an investor for his business plan using our platform and asks what he can do to improve the visibility of his plan on the platform. Please provide the writing examples in English and Spanish and email them with your CV and motivation letter to jobs [at] bidnetwork.org

Contact

Contact persoon: Sara Muller

Telefoonnummer: 020 7555 009

E-mailadres: jobs@bidnetwork.org

website: http://www.bidnetwork.org/

opmerkingen: What we offer This is a 4-5 day per week position, preferably based at the Amsterdam office next to central station. The salary and pension plan offered are competitive. Initially a one year contract will be offered with a one month trial period.