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Migration Program Manager - Jordan

Department: Program
Position: Migration Program Manager Contract duration: 6 months Location: Based in Amman, Jordan Starting Date ASAP

I. Background on ACTED

ACTED is an independent international, private, non-partisan and non-profit organization that operates according to principles of strict neutrality, political and religious impartiality, and non discrimination.

ACTED was created in 1993 to support populations affected by the conflict in Afghanistan. Based in Paris, France, ACTED now operates in 30 countries worldwide, with over 200 international and 3000 national staff. ACTED has a 80 million € budget for over 240 projects spanning 8 sectors of intervention; including emergency relief, food security, health promotion, economic development, education & training, microfinance, local governance & institutional support, and cultural promotion. For more information, please visit our website at www.acted.org

II. Country Profile

Regional Support Office: The Middle East Regional Support Office, based in Amman, has been created end of 2008. The overall aim of this office is to improve the quality of ACTED’s programming and interventions and to integrate a regional focus into ACTED’s global strategy by: • Supporting coordination through streamlining reporting and strengthening links between ACTED countries in the region • Improving the qualitative processes implemented by HQ to strengthen ACTED’s global policy and advocacy position • Improving communication and flow of information both internally and externally

The Regional Office supports directly:

• Jordan • Iraq • Lebanon • Syria • Occupied Palestinian Territories • Lebanon

III. Position Profile

The Migration Program Manager – Iraqi Refugees durable solutions will contribute to the development of his project, which is a constitutive part of the regional strategy, and subsequently manage its implementation. The Regional Program Manager is in charge of a 2 year EC funded program supporting Iraqi refugees in Jordan and Syria. The duties include overseeing field based project implementation in Jordan, Syria and Iraq work to ensure the effective and timely completion of ACTED projects with maximum impact for beneficiaries and oversee all administrative duties, donor and partner relations. The managed project will have two main objectives: 1. Provision of general and individualised information and support to Iraqi refugees on third-country resettlement, in-country registration and services and return to Iraq through provision of leaflets, media awareness campaigns and set-up of hotline service. 2. Social and community services (Education opportunities, social & psychological support, counseling and case management services.) 1. Ensure external representation of ACTED in relevant sectors The managed project involve a significant representation and coordination role with external stakeholders, in particular country authorities in Jordan, Iraq and Syria, UNHCR, IOM, NGOs and any other actor working with Iraqi refugees...

Representation vis-à-vis country authorities: Participate in technical and sectoral meetings to ensure visibility amongst local authorities; obtain all necessary agreements from authorities for project implementation

Representation vis-à-vis Donors: Participate in technical and sectoral Donor meetings and pass relevant information to the Regional Director;

Representation vis-à-vis international organisations:

Participate in / Initiate technical and sectoral meetings and working groups involving NGOs and UN Agencies (UNHCR, IOM, OCHA, UNAMI, etc...) and all other inter-governmental institutions; Coordinate the creation of reports, ensuring the quality and accuracy of technical information provided as well as the confidentiality of internal information as required;

More generally, the program manager is expected to contribute to the creation of a positive image and overall credibility of the organisation, notably through the application of ACTED’s mandate, ethics, values and stand-point with regard to other actors. 2. Project Cycle Management

Project implementation:

Plan the various stages of project implementation; Guide the implementation of the project and the methods of follow-up; Manage project finances, logistics and materials; Liaise with all internal and external counterparts of the project; Assess the activities undertaken and ensure efficient use of resources; Manage the relation with the project implementing partners in Jordan and Iraq;

Project reporting requirements:

Set up a clear timeline of reports to be submitted to project Donors; Draft narrative reports and contribute to the development of financial reports through regular budgetary follow up; Ensure adherence to FLAT procedures. More generally, communicate systematically to the Regional Director / relevant Country Director on project progress and planning.

  1. Provide Relevant Technical Expertise Ensure that technical quality and standards are considered during project implementation:

Collect technical information and analyse associated opportunities and risks; Identify relevant technical authorities and partners, and propose formal partnership and/or contracts. Undertake quality control:

Analyse technical added-value and project impact; Set up technical evaluation exercises during and following implementation. 4. Oversee Program Staff and Security Guide and direct program staff:

Organise and lead project coordination meetings; Prepare and follow work plans with each project member; Ensure a positive working environment and good team dynamics (solve out potential conflicts); Promote team working conditions in the limit of private life; Adapt the organigramme and ToRs of project personnel according to the project development; Undertake regular appraisals of directly supervised colleagues and pass appraisal forms to the Country Administrator with recommendations (new position, changes to contract or salary etc.); Ensure a building of capacity amongst technical staff in the relevant sectors.

Contribute to the recruitment of expatriate staff:

When requested by HQ, undertake interviews to assess technical abilities of expatriate candidates living in the country.

Oversee staff security:

In cooperation with the relevant Security Officer, monitor the local security situation and inform the Country Director or Area Coordinator and Country or Area Security Officer of developments through regular written reports; Contribute to the updating of the security guidelines in the project area of intervention; Ensure that security procedures are respected by each member of the project team. 5. Identify Best Practices and Lessons Learned Collect information and tools employed for project implementation; Draft memos detailing lessons learned and best practices identified during the project; Share such memos with internal and external partners; Communicate such information to the Country Director or Area Coordinator, to Regional Support Offices and to HQ Reporting Department.

IV. Qualifications:

  • 3-5 years experience with humanitarian or development programs in complex emergency or post-conflict settings.
  • Technical knowledge and practical experience with international refugee law.
  • Experience with program management, monitoring and evaluation, and research.
  • Strong coordination and leadership skills with proven ability to work across multiple technical areas simultaneously, supporting multiple staff members.
  • Experience working with donors and related international agencies (EC, UNHCR, international and national NGOs, and government agencies).
  • Excellent interpersonal skills.
  • Fluency in written and spoken English.
  • Proficiency with Modern Standard or Levantine colloquial Arabic preferred.
  • Experience in projects involving management of durable solutions for refugees would be an asset.

V. Conditions:

  • Salary defined by the ACTED salary grid; educational level, expertise, hardship, security, and performance are considered for pay bonus
  • Additional monthly living allowance
  • Free food and lodging provided at the organisation’s guesthouse/or housing allowance (depending on contract length and country of assignment)
  • Transportation costs covered, including additional return ticket + luggage allowance
  • Provision of medical, life, and repatriation insurance + retirement package

VI. Submission of applications:

Please send, in English, your cover letter, CV, and three references to jobs@acted.org Ref : MPM/ME/RW

ACTED Att: Human Resources Department 33, rue Godot de Mauroy 75009 Paris FRANCE

Fax. + 33 (0) 1 42 65 33 46

For more information, visit us at http://www.acted.org