Header

Enquiry Centre Assistant University of Nottingham

University of Nottingham - Registrar's Department - Communications & Marketing

£16,226 - £19,261 per annum, depending on skills & experience. Salary progression beyond this scale is subject to performance

Based in the University's award-winning Communications & Marketing team, the Enquiry Centre Assistant will support the Centre Manager in offering a central enquiry service to prospective students, their parents/guardians and teachers. The post will involve working with a team of enquiry assistants, and you will be responsible for answering daily telephone and email enquiries, ensuring swift and accurate replies are generated to questions using a Customer Relationship Management System. The role will involve active input into the further development of the Customer Relationship Management System. The successful candidate will also be expected to support the development and use of new media and digital engagement in the Enquiry Centre.

Candidates should be qualified to GCSE standard (or equivalent) and have experience of working in a customer-focused environment, ideally in Higher Education. The post requires excellent organisational and communication skills - both verbal and written, along with the ability to prioritise workloads. Candidates should have a high-level of computing skill and confidence to use new IT systems. Proficiency in MS Office, particularly Word, Excel and Access, is also essential.

This is a full-time permanent position (36.25 hours per week). The Enquiry Centre opening hours cover 8.15am - 5pm and you will be expected to work a rota system to cover these hours. There will also be the requirement to open the Enquiry Centre in support of the undergraduate open days on a Saturday.

Informal enquiries may be addressed to Mr M Dunn, email: Michael.Dunn@nottingham.ac.uk. Please note that applications sent directly to this Email address will not be accepted.

For more details and/or to apply on-line please access:http://www.nottingham.ac.uk/Jobs/CurrentVacancies/ref/LD05609R. If you are unable to apply on-line please contact the Human Resources Department, tel: 0115 846 6172.

Please quote ref. LD05609R.

Closing date: 25 October 2011

Interview date: 7 November 2011.

For all our vacancies and more about working at the University of Nottingham see: http://jobs.nottingham.ac.uk/.